This accessibility statement applies to the Language Services Quality and Assurance website.
This website is run by The Language Shop, the independent quality assurance provider for Ministry of Justice Language Services.
We want as many people as possible to be able to use this website. This means you should be able to:
- zoom in up to 400% without text spilling off the screen
- navigate the website using a keyboard
- use the website with assistive technologies such as screen readers and voice control
- navigate directly to the main content using a skip link
- use forms and receive appropriate feedback when information is missing or invalid
- use the website on different screen sizes without losing content or functionality
We have also made the website text as simple as possible to understand.
Feedback and contact information
If you find any accessibility problems with this website or think we are not meeting accessibility requirements, email moj@languageshop.org. If you need information from this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille, email moj@languageshop.org. We'll consider your request and get back to you within 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
The Language Shop is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.
Preparation of this accessibility statement
This statement was prepared on 28 September 2026.
This website was last tested on 5 September 2026 against the WCAG 2.2 AA standard.
The assessment was carried out by The Language Shop using a representative sample of pages across the website.
Testing included:
- page structure, headings, landmarks and page titles
- keyboard navigation and visible keyboard focus
- skip links
- form labels, required fields, validation and status messages
- assistive technology, including VoiceOver and Voice Control
- colour contrast
- zoom at 200% and 400%
- text spacing
- reflow at a 320 CSS-pixel viewport
- responsive navigation
- end-to-end testing of the complaints and feedback form
No confirmed WCAG 2.2 AA non-conformances were identified within the scope of the assessment.
This statement was last reviewed on 28 September 2026.
We will review this statement and reassess the website following significant changes to the service and at least once a year.